Terms

Welcome to NYEBI SHOES!
By using this website or making a purchase, you agree to the following terms. These terms explain how we operate, what you can expect from us, and what we expect from you. Please read them carefully so we can create a positive and smooth shopping experience together.

General Use
NYEBI SHOES welcomes shoppers of all ages, but if you are under 18, we require the supervision or approval of a parent or guardian. We kindly ask that all users engage responsibly, avoiding fraudulent activities or misuse of the website. We reserve the right to limit or terminate access if needed to protect our customers and business.

Product Information and Availability
We strive to provide accurate, clear product descriptions, images, and prices. Please note that colors and details may look slightly different on your screen compared to the actual product. Our inventory updates regularly, so product availability may change. We appreciate your understanding if an item sells out quickly — restocks and new arrivals are always on the way.

Pricing and Payments
All prices are displayed in Ghanaian Cedis (GHS) and include applicable taxes unless stated otherwise. We offer various payment methods for your convenience, including cash on delivery (where available), mobile money, and more. While we aim for accuracy, NYEBI SHOES reserves the right to correct any pricing errors, update prices, or adjust promotions at any time.

Orders, Processing, and Cancellations
When you place an order, you will receive a confirmation email with the order details. Please review it carefully and contact us within 24 hours if you need to make changes or cancel. We work hard to fulfill every order, but we reserve the right to cancel orders if there are stock issues, payment concerns, or signs of fraudulent activity.

Delivery and Shipping
We offer local delivery within Accra and ship nationwide across Ghana. Delivery times provided at checkout are estimates and may occasionally change due to factors like traffic, weather, or courier delays. Delivery fees are clearly shown at checkout, and sometimes we run special promotions offering discounted or free shipping.

Returns and Refunds
Your satisfaction is important to us. If you are not happy with your purchase, you can return eligible products within the allowed return window, provided they are unused, in original packaging, and accompanied by proof of purchase. Once we inspect and approve the return, we will process your refund or exchange promptly. For full details, please check our Refund Policy.

Exchanges
If you need a different size, color, or style, we are happy to assist with exchanges, as long as the requested item is available. Please reach out to our team promptly to coordinate the exchange. Customers are typically responsible for shipping costs unless the exchange is due to a defective or incorrect item.

Warranties and Product Care
We stand behind the quality of our products. If you experience an issue due to a manufacturing defect, please contact us so we can help resolve it. Please note that damages resulting from misuse, accidents, or unauthorized modifications are not covered. Following care instructions will help extend the life of your footwear.

User Accounts and Security
Creating a customer account can make shopping and order tracking easier. You are responsible for keeping your account details and password secure. If you notice suspicious activity or unauthorized access, notify us immediately so we can help protect your account.

Promotions, Vouchers, and Discount Codes
We love rewarding our customers with special offers! Each promotion or discount code will have its own conditions, such as usage limits or expiration dates. Unless specified, offers cannot be combined or exchanged for cash. We reserve the right to modify or end promotions at any time.

Limitation of Liability
While we are committed to providing a great shopping experience, NYEBI SHOES is not responsible for indirect or incidental damages, such as lost profits, data, or goodwill, arising from the use of our products or website. Our total liability is limited to the amount paid for your order.

Intellectual Property Rights
All content on this website — including logos, designs, product names, images, and written materials — belongs to NYEBI SHOES and is protected by copyright and trademark laws. Any unauthorized use, reproduction, or distribution is strictly prohibited.

Privacy and Data Protection
Your privacy matters to us. We collect and use your personal information only for order processing, communication, and service improvement. We never sell or share your data with third parties for marketing purposes. For full details, please review our Privacy Policy.

Force Majeure
In rare cases, circumstances beyond our control — such as natural disasters, strikes, or regulatory actions — may prevent us from fulfilling our obligations. We are not liable for such disruptions but will do our best to resume normal operations as soon as possible.

Governing Law and Dispute Resolution
These terms are governed by the laws of the Republic of Ghana. Any disputes will first be addressed through good-faith negotiations, and if unresolved, handled through the appropriate courts in Accra.

We’re Here to Help
Your satisfaction and trust mean everything to us. If you have any questions, concerns, or feedback, please get in touch:
Address: No. 81, Near the Stadium, Oyarifa, Accra
Email: [email protected]