At NYEBI SHOES, we want you to love your purchase. If for any reason you are not fully satisfied with your order, we’re here to help you through the return and refund process. Please review the details below to understand how we handle returns, exchanges, and refunds.

Eligibility for Returns
We accept returns on eligible items within [insert number] days of the delivery date. To qualify, items must be unused, in their original condition, and in the original packaging, with all tags attached. We kindly ask that you include a receipt or proof of purchase when returning any item.

Items Not Eligible for Refund
Certain types of products, such as clearance or final sale items, customized products, or worn shoes, cannot be returned or refunded unless they are defective or damaged upon arrival. Please check product details carefully before completing your purchase.

Return Process
To initiate a return, please contact our customer service team with your order details and reason for return. Once approved, we will provide instructions on how to return the item. Customers are typically responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method. Please allow a few business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges
If you need a different size, color, or style, we’re happy to help with an exchange if the desired item is available. Please contact us promptly to arrange the exchange, as item availability can change quickly. Exchange shipping fees may apply.

Defective or Damaged Items
If you receive an item that is defective or damaged, please notify us within 4 days of delivery. We will arrange for a replacement, repair, or full refund at no extra cost to you.

Contact Us
If you have any questions or need help with a return or refund, please reach out to our team. We are here to assist you and ensure you have a positive shopping experience with NYEBI SHOES.
Address: No. 81, Near the Stadium, Oyarifa, Accra
Email: [email protected]